Shipping Policy

Last updated: October 12, 2025

Thanks for supporting Don’t Die Wandering every order helps keep the music alive. Below is everything you need to know about how our merch ships, where it comes from, and what to expect once you’ve hit that “order” button.
All of our merch is made to order and fulfilled by our partner Printful, Inc., which handles printing, packing, and shipping directly to you.

1. Order Processing Time

Each item is printed on demand.

• Production time: Typically 2–7 business days after you place your order.

• You’ll receive an email confirmation when your order is placed, and another with tracking information once it ships.

During peak seasons (holidays, tour launches, etc.), production may take a bit longer but it’s worth the wait.

2. Shipping Times

Estimated delivery times (after production):

• Canada & U.S.: 5 – 10 business days

• International: 10 – 20 business days

These are estimates only actual times may vary based on destination, customs, and carrier performance.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• Delivery destination

• Order weight and size

• Carrier rates provided by Printful

You’ll see your total shipping cost before completing your order.

4. Order Tracking

Once your order ships, you’ll get an email with tracking info.
Please allow up to 48 hours for tracking updates to appear after your order ships.
If your tracking hasn’t updated in several days, feel free to reach out to us at dontdiewandering403@gmail.com, and we’ll check on it for you.

5. International Orders & Customs

We proudly ship worldwide. However, international customers may be subject to:

• Customs fees, import duties, or taxes (determined by your country’s regulations).

These fees are not included in the product or shipping price and are the buyer’s responsibility.
We can’t predict or reimburse these costs every country handles customs differently.

6. Shipping Carriers

Printful partners with trusted global carriers, which may include:

• Canada Post

• USPS

• FedEx

• DHL

• Local postal services in your region

The carrier used will depend on your location and order size.

7. Lost, Delayed, or Stolen Packages

Once your order has shipped, delivery is in the hands of the carrier.
We are not responsible for lost or stolen packages after confirmed delivery.
If your package seems lost or delayed:

1. Double-check the tracking link.

2. Confirm your shipping address.

3. Check with your local postal office.

4. If still unresolved, email us at dontdiewandering403@gmail.com we’ll help where possible.
    

8. Wrong Address Disclaimer

If you entered the wrong shipping address, contact us immediately at dontdiewandering403@gmail.com.
If your order hasn’t gone into production, we can update it.
Once production or shipping begins, we can’t make changes or issue refunds.
Orders returned due to an incorrect or undeliverable address can be reshipped at your expense.

9. Split Shipments

If you ordered multiple items, they may arrive separately.
This is normal some products ship from different Printful facilities depending on where they’re made.

10. Questions

We’re always here to help.
For any shipping-related questions, reach out to:
📧 dontdiewandering403@gmail.com
🏠 Don’t Die Wandering
📍 Calgary, Alberta, Canada